ISO 9001:2008 Management Overview

ISO 9001:2008 Management Overview


Online Course / 2 hours



This course introduces the ISO 9001:2008 standard by presenting a brief history of the standard and then discussing the advantages this international model provides to any organization desiring to develop a quality management system built upon identifying the processes within a business, developing consistent production plans for that business and implementing structured improvements to succeed in today’s competitive marketplace.

Lesson 1: Introduction to ISO and its Purpose

  • International Standards for Quality
  • Definition ISO
  • International Trade
  • The importance of ISO 9000
  • The purpose of ISO
  • Quality Systems

  • Lesson 2: Quality Management Principles

  • The eight quality management principles
  • Customer-Focused organization
  • Leadership
  • Involvement of people
  • Process Approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

  • Lesson 3: Introduction to the Requirements of the ISO 9000:2008 Standard

  • Interpretations of Key Terms
  • Elements of A Quality System
  • ISO 9000:2008 Standard
  • Quality Management Process Model
  • Quality System Requirements
  • Management Responsibility
  • Resource Management
  • Product Realization
  • Measurement, Analysis and Improvement
  • Summary
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