ISO 9001:2008 Overview+Internal Auditor Package

ISO 9001:2008 Overview+Internal Auditor Package


Online Course / 8 hours


ISO 9001:2008 Management Overview


This course introduces the ISO 9001:2008 standard by presenting a brief history of the standard and then discussing the advantages this international model provides to any organization desiring to develop a quality management system built upon identifying the processes within a business, developing consistent production plans for that business and implementing structured improvements to succeed in today’s competitive marketplace.

Lesson 1: Introduction to ISO and its Purpose

  • International Standards for Quality
  • Definition ISO
  • International Trade
  • The importance of ISO 9000
  • The purpose of ISO
  • Quality Systems

  • Lesson 2: Quality Management Principles

  • The eight quality management principles
  • Customer-Focused organization
  • Leadership
  • Involvement of people
  • Process Approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

  • Lesson 3: Introduction to the Requirements of the ISO 9000:2008 Standard

  • Interpretations of Key Terms
  • Elements of A Quality System
  • ISO 9000:2008 Standard
  • Quality Management Process Model
  • Quality System Requirements
  • Management Responsibility
  • Resource Management
  • Product Realization
  • Measurement, Analysis and Improvement
  • Summary

  • ISO 9001:2008 Internal Auditor


    This course will cover the aspects to becoming an internal auditor for ISO 9001-2008. You will understand the ISO 9001:2008 Requirements for a Quality system structure and documentation, plus Audit methodology and techniques. It will also cover and give Practice on Internal audit non-compliance and how to convert a written procedure to a process map or flowchart.

    This course includes the following lessons:
  • Background and Development of ISO 9001-2008
  • The Structure and Requirements of ISO 9001-2008
  • The Process Management Approach
  • Audit Preparation and Planning

  • Lesson 1: Background and Development of ISO-9001-2008

  • Introduction
  • Major Changes in ISO 9001-2008
  • The Quality Management Principles

  • Lesson 2: The Structure and Requirements of ISO 9001:2008

  • Introduction
  • Evolution of the Standard
  • ISO 9001-2008 Structure
  • Open Ended Requirements
  • The Documentation Requirements of ISO 9001:2008

  • Lesson 3: The Process Management Approach

  • Introduction
  • Process Management Approach
  • The Planning Phase
  • Establish Process Measurements
  • Analyze the Process
  • Design or Redesign the Process
  • Process Mapping

  • Lesson 4: Audit Preparation and Planning

  • Introduction
  • Fundamentals of Internal Auditing
  • Decide how to Audit
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